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Taipei Travel

Results Unveiled for Taipei City Public Bus Service Performance Evaluation

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Post date:2021-09-28



The results for the 2021 Taipei City Public Bus Service Performance Evaluation has been published! A total of 3 bus operators have claimed the top “A+” honor, including Taipei Bus, Capital Bus, and MTC Bus.

As for the remaining 9 bus operators, with the exception of Danan Bus and Air Bus who acquired a “B” and Southeast Bus which scored a “C”, the rest received “A” in their respective evaluation reports. Due to the small number of bus services provided in Taipei City, companies such as Tamshui Bus, New Taipei Bus, and Royal Bus were not scored in the evaluation.

The scoring is based on 27 indices under 5 major categories including “Bus Stop Location and Services,” “Transportation Tool and Safety,” “Quality of Passenger Service and Driver Management,” “Universal Access of Bus Stops, Services, Transportation Tools, and Safety,” and “Company Operation and Management.”
Mayor Ko with the representatives of bus companies
An award ceremony took place on September 24, where representatives from the 3 companies which scored “A+” on this year’s evaluation received award certificates. The city government also took the opportunity to recognize the bus companies for assisting in efforts such as forming the pandemic prevention bus fleet and handling the transportation of positive COVID cases and those requiring quarantine, as well as supporting the operations of Taipei’s mobile COVID screening task force.

The Public Transportation Office has organized annual public bus evaluations since 1992, seeking to assess the quality of public transportation services from a professional perspective and to provide references for operators on service improvements.